Frequently Asked Questions
ku998 FAQ — Answers to All Your Questions
From bonuses to VIP benefits, casino games, and deposits — find complete answers to everything you want to know about ku998 right here.
Welcome to ku998. On this page, we have organised the most frequently asked questions from our players into four main topics — bonuses & offers, VIP benefits, casino & table games, and deposits. Every answer is written in clear, straightforward language so you can start playing without any confusion. If you cannot find the answer to your question, contact us via our 24/7 live chat or email.
Frequently Asked Questions
Bonuses & Offers
After opening your first account at ku998, a 100% bonus is automatically added to your first deposit — no separate code or form is required. You can receive a bonus of up to ৳5,000. For example, if you deposit ৳1,000, an additional ৳1,000 is added as a bonus and your total balance becomes ৳2,000.
No, the welcome bonus is given only once per account. It applies to the first deposit only. If the same person opens a new account to claim the bonus again, it will be considered a rule violation and the account may be suspended. However, VIP cashback and special offers are always available for regular players.
Yes, if you do not want to use the bonus, contact us via live chat. The support team will remove the bonus from your account. Keep in mind that once you start placing bets with the bonus, any winnings earned from the bonus will also be cancelled if you choose to cancel it.
The wagering requirement for the ku998 welcome bonus is 20x, and it is calculated on the bonus amount only — not on the deposited amount. For example, if you receive a ৳1,000 bonus, you will need to place a total of ৳20,000 in bets before withdrawing. Once this target is met, winnings earned from the bonus can be withdrawn.
The wagering must be completed before the bonus expires. The expiry details will be visible in your account when the bonus is activated. If wagering is not completed within the set time, the bonus and any associated winnings will be automatically cancelled. It is best to start playing as soon as you receive the bonus.
VIP Benefits
ku998 has five VIP levels: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each level — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and up to 1.0% weekly cashback at the highest Diamond level.
VIP players receive several special benefits in addition to weekly cashback. Higher levels include a dedicated account manager, faster withdrawal processing, special promotions, and access to exclusive tournaments. There is also the opportunity to use new games and features early. Diamond members enjoy the highest level of personal service.
Your VIP level upgrades automatically through regular play and betting. The more active you are, the faster you can reach higher levels. Participating across all sections — slots, live casino, and sports betting — speeds up your progress. Your current level and what is needed to reach the next level can be seen in your account profile.
At the start of each week, cashback is calculated on the previous week's net losses and added to your account. The cashback rate is determined by your VIP level. The credited cashback will appear directly in your balance, and generally there is no separate wagering requirement to use it — however, check the full terms and conditions page for details.
Casino & Table Games
In Baccarat, you place a bet on one of three options — "Player", "Banker", or "Tie". The hand whose points are closest to 9 wins. 10, Jack, Queen, and King cards have a value of zero, and Ace is 1. If the total is two digits, only the last digit counts — for example, 15 counts as 5. The game is simple and is very popular at ku998 due to its low house edge.
In live dealer games, a real person acts as the dealer and runs the game via live video streaming from a studio. You can watch cards being dealt, the roulette wheel spinning, or dice being rolled directly on your screen. Top providers such as Evolution Gaming and Ezugi ensure this experience. It is also possible to chat with the dealer, which makes the game feel more lively.
Roulette has two main types of bets — inside and outside bets. With inside bets, you can bet on a specific number or adjacent numbers, such as straight up, split, or corner. With outside bets, you bet on larger groups like red/black, odd/even, or 1-18/19-36. Outside bets have a higher chance of winning but lower payouts, while inside bets are the opposite.
Yes, ku998's live casino is fully mobile-friendly. You can play directly through a browser on any Android or iOS smartphone — no separate app download is needed. With a good internet connection, you can enjoy HD-quality live video streaming. The table and betting board are easy to use even on a small screen.
RTP (Return to Player) is a game's theoretical payout rate — it indicates how much you might get back on average per ৳100 wagered over the long term. Volatility refers to the frequency and size of wins: high volatility means fewer but larger wins, while low volatility means more frequent but smaller payouts. These figures cannot reliably predict the future outcome of any specific game.
Deposits
In most cases, deposits are credited within a few minutes. If there is a delay, first check whether the transaction has been confirmed in your mobile banking app. If it has been confirmed but still does not appear in your account, contact our 24/7 live chat or email us at [email protected] with your transaction ID and amount, and it will be resolved quickly.
ku998 currently supports three popular mobile banking methods in Bangladesh: bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳100. These methods have been optimised for fast and secure processing.
To deposit with Nagad, log in to ku998 and go to the "Deposit" option. Select Nagad as the payment method, enter the amount, and confirm. Then complete the payment to the provided merchant number using the Nagad app or by dialling *167#. Once the payment is confirmed, the funds will be added to your ku998 account within a short time.
Rocket is the mobile banking wallet service of Dutch-Bangla Bank. It works just like bKash and Nagad — the deposit process at ku998 is the same. Rocket users can easily make payments by dialling *322# or through the app. The minimum deposit amount here is also ৳100.
ku998 does not deduct any additional fee on deposits. However, your mobile banking service (bKash, Nagad, or Rocket) may apply its own transaction charges according to its terms. It is therefore a good idea to account for any such potential charge when deciding on the deposit amount. Check the terms and conditions of the relevant mobile banking service for details.
Withdrawals from ku998 are generally processed within 1 hour. The minimum withdrawal amount is ৳500. Funds will be sent directly to your registered bKash, Nagad, or Rocket number. Before making a withdrawal request, make sure that any wagering requirement (if applicable) has been fully completed.
Still have questions?
Our support team is ready to help in Bengali and English, 24 hours a day, 7 days a week. Chat with us directly via live chat or send an email — however you reach out, we will respond quickly.
Live Chat — 24/7
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